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I named him the Flare Bear (he loved it). The scrum master at a previous company I worked for ( Exact Online) was a Flare professional. Let me start this paragraph by saying I’m not a Flare newbie. Software evolves when you’re not using it… This is just one example of this kind of workshop that we had, there were, of course, other such workshops later on in the course, but I could not make it to attend those. Elaine helped us through the most tricky of exercises throughout the day, and guided us through the content of the workshop. We received our lab-sheets to work with, and luckily the software was already present in the computers at the lab that day so there was no juggling with licenses to get started. This was part of our module TW5211 -Principles of Professional and Technical Communication and Information Design.
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I so vividly remember my trip back to Ireland to attend the workshop held by Elaine Walsh for Framemaker and Photoshop.
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Seeing a demonstration of a tool is great, but if you can get your hands dirty and try to use the software, it is even better for understanding how to use it (and whether or not you like it). And I am supposing that this is also the rationale behind why we students of the MA in Technical Commuication and E-Learning are exposed to so many different authoring tools and platforms. And that’s good, it means there is not yet a predetermined tool for industry-specific documentation types. My time spent working in the Netherlands taught me that every company does their documentation very differently, but I had the impression that there was no real sense of “the right tool” to do it with. If, like me, you have already been in the industry a little while, you might already have experienced a few authoring tools for content (online or otherwise).